Tales of the Battery Masters!

Christmas Update - Gifts for All

Tayna.co.uk has come over all festive today. Our virtual decorations have gone up for the xmas period… we hope you like them!

We have made two important changes since our last update… that make buying your battery so much easier - and potentially much much quicker.

Our first - and most important - change is that we have negotiated with our delivery partners (and our staff!) so that our daily collections are made much later; enabling us to offer Guaranteed Next Working Day Delivery up until 4pm each day. Our previous cut-off time of 2pm was far too early for many customers who demanded delivery the following day. We hope that this change will make life easier for us all.

Our next change is the introduction of an Live Chat Online Help System. We are always quick to respond to people who contact us through our online enquiry system - our current average response time is 23 minutes - but following on from our earlier point customers may need an immediate response so that they can make an informed choice about which battery to purchase.

Many people prefer to chat online without having to pick up the telephone. Implementing our own in-house online chat based system addresses those customers’ needs.

As always, we welcome any feedback you may have… and not forgetting… MERRY CHRISTMAS!

Tayna Introduces Cycle to Work Scheme

Tayna Ltd are pleased to announce the implementation of our Cycle to Work Scheme!

The government incentives for us all to go green, however misguided they may or may not be have led to the Dept of Transport introducing a Cycle to Work scheme aimed at encouraging employees to leave their car at home.

In brief, the benefits to employees are:

• VAT free bike
• Tax free bike

The obvious clause is that the main purpose of the purchased cycle and accessories has to be to travel to work.

As a company, we investigated the broker type companies that have appeared since the introduction of the scheme; the biggest of which is probably cyclescheme.co.uk. The benefit of this appear to be that cyclescheme manage the purchase for you and deal with all invoicing etc. In our case, being a small/medium sized company we found this to be easier to do ourselves… why involve another layer of complexity?! Another benefit of purchasing the cycles ourselves was that we were able to negotiate a 15% discount from West End Cycles… however since broker companies make their money by taking a ‘finders fee’ it is unusual to pay less than the RRP of the bikes.

Each of us have now chosen and taken delivery of our new bikes and are set for a Winter of cycling to work… check back soon for some photos of us using our new equipment!