Tayna have one aim. To offer you the goods, prices and service you want. We are a small enough company to be able to monitor every order from the moment we receive it to the moment it reaches you, but we are also large enough to negotiate the best prices around and pass them onto our customers. If you have any suggestions or comments please contact us.

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

Making A Purchase
Making a purchase couldn't be easier. Just browse our catalogue and add any items that you wish to buy into your shopping cart. After you have finished your selection, click on "Check Out" and you will be asked for the few details that we need to be able to satisfy the order.
We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will backorder for you.
We accept all major credit cards, including Visa/Visa Delta, Solo/Switch and MasterCard.

Shipping And Handling
Delivery is usually made in 1-2 working days, but in most cases is next day. In many cases we offer an express shipping option that guarantees delivery on a specific date*. All goods must be checked upon delivery and shortages/damages must be reported to us within this 24 hours for us to claim with the courier.

*Express Shipping
Express shipping is a service offered by our courier that aims to make delivery on a specified date. If stock constraints restrict us from honouring this service the express shipping fee is refunded and your order is placed on our standard shipping service. We can take no responsibility for circumstances outside of our control such as unexpected carrier delays/loss of goods that may lead to your goods being delayed. We will however refund the additional Express Shipping cost in these cases.

Cancelling an Order
Under UK law, you have the right to cancel the contract for your purchase within 7 days of delivery.



To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within 7 working days of the date that the items were delivered. We would request that you contact us to tell us that you are returning goods before you send them. We may, at our discretion accept goods back outside of these 7 days subject to a 25% restocking fee. You must contact us for this option to be considered.

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. 24 hours' advance warning is required for returns.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. At no point do we see your credit card details. Our credit card processor is Worldpay, who use industry standard SSL encryption to encrypt your details between you and them.

Guarantee
We guarantee your satisfaction. All products carry a minimum of 1 year's warranty against failure and defects under reasonable operating conditions.

Privacy Policy
Tayna are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Remittance Terms
All goods remain the property of Tayna until paid for.